Monitoring and Accountability Senior Coordinator based in Phnom Penh

The role

The purpose of this position is to ensure that all Save the Children projects in Cambodia have a well-established and robust monitoring and accountability systems that link to the organization’s learning agendas and evidence generation to achieve our Country Strategic Plan. 

In alignment with the Country Office Evidence & Learning Framework, the Accountability and Monitoring Senior Coordinator will guide project teams and Project MEAL staff to deliver on monitoring and accountability plans and systems through training, tools development, direct management of MEAL officers, and production of high quality monitoring and accountability data that can be used for decision making and to improve program quality. Accountability systems will ensure our projects are transparent and responsive to the voice and feedback of citizens: especially through communication and information sharing to citizens, participation of children in project decisions, and a functional feedback & response mechanism. 

The Monitoring & Accountability Senior Coordinator will build the capacities of MEAL staff in line with SC rights based approach and donor policies and practices. S/He will also ensure all project monitoring and accountability data is maintained in trackers as part of an information and knowledge management system that is accessible, relevant, regularly reported, and drives reflection on program quality and results. The senior coordinator will work in close coordination and collaboration with relevant staff across all departments and will manage a number of project MEAL positions – leading them to work effectively, ambitiously, creatively, collaboratively, and professionally. 

Additionally, the Monitoring & Accountability Senior Coordinator will support both preparedness and response to humanitarian emergency (assessment tool, guide and methodology of data collection, lead assessment team, and data consolidation). 

Qualifications and experience

Essential

  • Master's Degree in Social Sciences, Development, M&E, Research, or related field
  • A minimum of 7 years relevant work experience in leading and managing of Monitoring, Evaluation, Accountability and Learning with development agencies
  • 2-3 years in project management
  • Strong interpersonal and communication skills
  • Strong facilitation and presentation skills
  • High Attention to detail and ability to document, synthesise and present detail and data
  • Excellent IT [Microsoft Office, Excel, SPSS, Map design, Mobile Data Application] skills
  • Fluency in written and spoken English and Khmer

Desirable

  • Ability to positively influence cross departmental and cross sector working
  • Training, capacity building, coaching, and mentoring skills
  • Ability and willingness to travel to all parts of the country
  • Ability and willingness to dramatically change work practices and hours, and work with incoming teams, in emergencies
  • Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches 

Contract length: Unspecified Duration Contract (UDC) 

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.  

We are working towards three breakthroughs in how the world treats children by 2030:

  • No child dies from preventable causes before their 5th birthday
  • All children learn from a quality basic education and that,
  • Violence against children is no longer tolerated 

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued. 

Application Information:

Please apply using a cover letter and up-to-date CV as a single document to jobs.cambodia@savethechildren.org. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at http://cambodia.savethechildren.net or https://www.facebook.com/SavetheChildreninCambodia 

Closing date for application is 24th of February 2019. 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse. 

More detail about Save the Children in Cambodia please go through this link: https://cambodia.savethechildren.net/about-us

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TITLE:  Monitoring and Accountability Senior Coordinator

TEAM/PROGRAMME: Programme Development and Quality (PDQ)

LOCATION: Phnom Penh (with regular travel to field – at least 30% of time) 

GRADE: 3A

CONTRACT LENGTH: Unspecified Duration Contract (UDC) 

CHILD SAFEGUARDING:

Level 3:  the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff. 

ROLE PURPOSE:

The purpose of this position is to ensure that all Save the Children projects in Cambodia have a well-established and robust monitoring and accountability systems that link to the organization’s learning agendas and evidence generation to achieve our Country Strategic Plan. 

In alignment with the Country Office Evidence & Learning Framework, the Accountability and Monitoring Senior Coordinator will guide project teams and Project MEAL staff to deliver on monitoring and accountability plans and systems through training, tools development, direct management of MEAL officers, and production of high quality monitoring and accountability data that can be used for decision making and to improve program quality. Accountability systems will ensure our projects are transparent and responsive to the voice and feedback of citizens: especially through communication and information sharing to citizens, participation of children in project decisions, and a functional feedback & response mechanism. 

The Monitoring & Accountability Senior Coordinator will build the capacities of MEAL staff in line with SC rights based approach and donor policies and practices. S/He will also ensure all project monitoring and accountability data is maintained in trackers as part of an information and knowledge management system that is accessible, relevant, regularly reported, and drives reflection on program quality and results. The senior coordinator will work in close coordination and collaboration with relevant staff across all departments and will manage a number of project MEAL positions – leading them to work effectively, ambitiously, creatively, collaboratively, and professionally. 

Additionally, the Monitoring & Accountability Senior Coordinator will support both preparedness and response to humanitarian emergency (assessment tool, guide and methodology of data collection, lead assessment team, and data consolidation). 

SCOPE OF ROLE:

Reports to: Head of Evidence and Learning

Staff reporting to this post:

Direct : Project MEAL Officers (except USAID MEAL staff)

Indirect: Dotted line to USAID MEAL staff, and frequent coordination, management and leadership of Thematic MEAL Coordinators/Officers according to dotted line agreement document. Leadership with PDQ, PI program teams and parnters, and FAMC to establish project and CO monitoring and accountability systems and budgets. 

Budget Responsibilities: $50,000.00 per year (financial authority) Coordinator will manage and be responsible for monitoring and accountability budget. 

KEY AREAS OF ACCOUNTABILITY: 

1. Ensure strong Monitoring and Accountability Systems are in Place and Effective During Project Development, Start up, Implementation and Close.

  1. Coordinate with thematic teams to support development of project MEAL Manuals and provide input to ensure that MEAL Manuals contains efficient and clear data flow roles, responsibilities, and timeline, and support Project MEAL staff to present and implement MEAL Manuals to their team (including Total Reach, Accountablity, QBs, and monitoring tools).
  2. Provide support and input for MEAL sections in annual program planning to donors and SCI and consolidate the annual report, especially related to Total Reach and Result Frameworks to donor and SCI.
  3. In new proposal development, contribute to indicator setting (ensuring indicators are as rationalized and streamlined as possible), accountability activities, monitoring and accountability budget
  1. Cooridinate for KPI report on the Quality Benchmarks and work supporing project MEAL staff and project manage to use and track the Quality Benchmarks from visitors, and other staff
  2. Provide leadership in tools development for monitoring, and provide training to project teams on these tools to ensure usage.
  3. Work with MEAL staff to pilot innovative monitoring and accountability approaches including use of technology (such as KoBo) and other forms of mobile data collection 

2. Accountability in Projects

  1. Lead the Accountability Working Group to maintain CO central feedback/response mechanisms (suggestion boxes, hotline, and email) and ensure regular staff accountability competency orientations/agendas during regular meetings
  2. Coordinate with project/program managers to ensure that each project has a clear program accountability system in place, fulfilling all three Accountability KPI requirements plus plan for staff training on accountability competencies, documenting accountability plan in the MEAL Manual and ensuring discussion of accountability in Quarterly Thematic Meetings
  3. Maintain menu of accountability options for projects to implement, and support project teams to implement their chosen accountability approach.
  4. Coordinate with Comms team to produce one-page project/accountability briefs for sharing with beneficiaries during community gatherines, for each project.
  1. Lead in reviewing and developing monitoring and accountability components of Country Office Evidence & Learning Framework and MEAL System Quality Benchmarks.
  1. Coordinate and facilitate to include the child participation standard, and consent form into monitoring and accountability system. Ensure that children’s involvement in monitoring and accountability is both pragmatic and meaningful 

3. Data Quality and Knowledge Management to Facilitate Programmatic Learning & Reflection

  1. Support the program and partner team to develop easy-to-use database or indicator tracking system for data collection, tracking, analysing, and reporting. Assist program teams to review the quality and simplify existing project data, data collection tools and methods
  1. Ensure Coordination of all routine data collection, analysis and report feedback to the program team
  2. Filter the design of all monitoring data collection processes, methods and tools  to ensure they adhere to quality, recognized ethical standards and the best interest of the child
  3. Work with MEAL staff to conduct and review the data audit
  4. Coordinate and facilitate with MEAL and program staff to collect, store, and share the key Government Ministries data, and other key data from different sources including from SCI. Maintain country database and documentation related to monitoring and accountability of the Cambodia Program
  5. Support MEAL team to track and report the progress of Quality Benchmarks and Feedback/Response mechanism
  6. Lead the planning, establishment, and maintainance of user-friendly repository for storing QB tracker, MEAL Manuals, and other key project documents including baselines/midlines/endlines and studies 

4. Leadership, Coordination & Management

  1. Coordinate country quarterly KPI report on Accountability and Quality Benchmark to SCI
  2. Manage project MEAL staff (performance, work plans, ongoing feedback and support, establishment measurable objectives and providing coaching) to ensure they deliver high quality MEAL according the donor and SCI standards and requirements (including dotted line relationship with USAID project MEAL staff and MEAL thematic staff)
  3. Contribute to facilitating  Evidence & Learning staff meetings to review work progress, forward actions, and integrating with on-going capacity building and learning
  4. Where agreed, manage project monitoring and accountability budgets with effectiveness and efficiency.
  5. Support Project MEAL staff to present data/evidence for decision-making in regular thematic/project staff meetings
  6. Maintain and promote the monitoring and accountability function networking both in and outside country.
  7. Support in partnership strategic development, partner assessments and capacity building (following agreed capacity plans quarterly partner meeting, individual partner visit, etc.)
  8. Support partner to implement the project MEAL manual through working with MEAL project staff and program team 

5. Emergency preparedness & response

  1. Coordinate and support in emergency assessment including assessment tool training, coaching, and data collection
  2. Contribute the develop and update country Emergency Preparedness Plan, including compliance with SCI frameworks and standards.
  3. In coordination with Humanitarian Manager, represent SCI at forums and working groups related to MEAL in emergencies (preparedness, assessments, data management, etc.) and coordinate with provincially based MEAL Coordinators/Officers in emergency response. 

Child Safeguarding responsibilities

Ensure that child safeguarding and child protection mainstreaming are integrated into all M&E frameworks through measurable output and outcome indicators; and lead the process of piloting and scaling up local level beneficiary complaints’ mechanisms in relation to staff conduct, with an emphasis on the Child Safeguarding Policy and measure to prevent sexual exploitation of women and children. 

BEHAVIOURS (Values in Practice)

Accountability:

  • holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

  • sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
  • widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically and on a global scale.

Collaboration:

  • builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to.

Creativity:

  • develops and encourages new and innovative solutions
  • Willing to take disciplined risks.

Integrity:

  • honest, encourages openness and transparency; demonstrates highest levels of integrity 

QUALIFICATIONS 

  • Master's Degree in Social Sciences, Development, M&E, Research, or related field 

EXPERIENCE AND SKILLS

Essential (number of years- basic, specialist, Professional, Professional +specialist)

  • A minimum of 7 years relevant work experience in leading and managing of Monitoring, Evaluation, Accountability and Learning with development agencies
  • 2-3 years in project management
  • Strong interpersonal and communication skills
  • Strong facilitation and presentation skills
  • High Attention to detail and ability to document, synthesise and present detail and data
  • Excellent IT [Microsoft Office, Excel, SPSS, Map design, Mobile Data Application] skills
  • Fluency in written and spoken English and Khmer

Desireable

  • Ability to positively influence cross departmental and cross sector working
  • Training, capacity building, coaching, and mentoring skills
  • Ability and willingness to travel to all parts of the country
  • Ability and willingness to dramatically change work practices and hours, and work with incoming teams, in emergencies
  • Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches 

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

  • Support country to develop and review the country strategic plan
  • Contribute the leadership and management in country planning and reporting to SCI and other donor
  • Support to manage the cross thematic budget for planning, tracking, and reporting.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures. 

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse. 

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

JD written by: Henk Van Beers

Date: 05 March 2015

JD agreed by: Jarret Guajardo

Date: 31 August 2018

Updated By: Steve Cooke and Jarret Guajardo

Date: 6 February 2019

Evaluated By: Pich Sarakmony, Tun Youheang, and Jarret Guajardo

Date: 7 February 2019

 

Location: Phnom Penh, Cambodia

Contract - Full-Time

Closing date: Sunday 24 February 2019

All jobs close at midnight UK time on the date specified

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