Director of Program Development and Quality

 

 

Director of Program Development and Quality (PDQ) based in Phnom Penh 

 

The role  

As a member of the Senior Management Team (SMT) in Cambodia, the Director of Program Development and Quality (PDQ) is responsible for driving cross-functional engagement in the development and delivery of the Country Strategy Plan (CSP), developing annual plans and reporting on results. S/he is responsible for ensuring development and delivery of high quality, evidence-based, innovative programs for children, in all contexts, that contribute to Save the Children’s global Breakthroughs: Learn, Survive, Be Protected. The Director of PDQ ensures that a robust monitoring, evaluation, accountability and learning (MEAL) system is in place, that the country office engages in the collection and use of evidence and that this is shared across the global organization, and that reliable data is used for decision-making.  One key aspect of the role is ensuring capability building, mentoring and coaching of technical specialists in order to support program quality in line with global standards and key performance indicators. As a senior leader in the country office s/he plays a representational role with the government, donors, partners, peer agencies, SC Members and others.  The Director of PDQ supports strategic positioning with donors and partners and leads on project design to ensure that the country office strategy can be delivered in line with child rights programming principles. 

 

Qualifications and experience  

  • Masters degree or its equivalent in years of experience in relevant social sciences, development studies, human rights or other relevant sector (especially in Child Development or Community Development), human rights, NGO management or equivalent fields. 

Essential 

  • Minimum of seven years progressive senior management and/ or development experience, including experience designing and implementing programs for children 

  • Experience in one or more of the Save the Children priority sectors: education, protection, child rights governance, child poverty, health and nutrition, and emergencies.  

  • Understanding of advocacy, policy, and government systems in Cambodia, and particular experience with child rights programming, including UNCRC. 

  • Proven excellence in leading a team, being a team player, and leadership in an international organisation.  

  • An appreciation and understanding of the issues concerning the NGO sector in Cambodia, both development and humanitarian; previous experience working in Asia is a plus.   

  • Demonstrated knowledge of children’s issues, rights-based program approaches, and child safeguarding principles. 

  • Strong skills and proven experience in leading strategic planning, change management and program management processes; also from the knowledge and learning perspective. 

  • Strong skills and proven experience in new program development, project design and proposal writing with corporate, foundations and/or institutional donors. 

  • Able to work well under pressure and deadlines  

  • Excellent listening, inter-personal, communication and networking skills; proven experience and effectiveness working across functional teams and in a matrixed structure; and an ability to work with diverse populations. 

  • High level of self-awareness and willingness to take feedback for growth and self-development. 

  • Proven expertise in developing and managing Monitoring Evaluation Accountability and Learning systems, and overseeing baselines/evaluations. 

  • Credibility to lobby, influence and represent Save the Children at all levels 

 

Desirable 

  • Strong skills in training, capacity building, coaching, problem solving and mentoring teams/staff members throughout project cycle management. 

  • Demonstrated skills in designing and carrying out qualitative and quantitative research and using research to inform program design and advocacy.  

  • Demonstrated capacity to design innovative and high impact programs, and leveraging project results towards broader systemic impact. 

  • Excellent analytical skills.  

  • Effective negotiator, with the ability to positively influence cross departmental and cross sector work 

  • Fluency in written and spoken English, Khmer would be an advantage 

 

Contract length: two years 

 

The Organisation 

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the rights of children and to ensure their voices are heard.   

 

We are working towards three breakthroughs in how the world treats children by 2030: 

  • No child dies from preventable causes before their 5th birthday  

  • All children learn from a quality basic education and that, 

  • Violence against children is no longer tolerated  

 

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.  

 

Application Information: 

Please apply using a cover letter and up-to-date CV as a single document to jobs.cambodia@savethechildren.org. Please also include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at http://cambodia.savethechildren.net or https://www.facebook.com/SavetheChildreninCambodia 

 

Closing date for application is 13th January 2019. 

 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse. 

 

For more information about Save the Children in Cambodia, visit our website: https://cambodia.savethechildren.net/about-us 

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TITLE:  Director of Program Development and Quality (PDQ) 

TEAM/PROGRAMME: Senior Management Team, Cambodia Country Office 

LOCATION:  

Phnom Penh, with regular travel to field sites 

GRADE: Tier 3 

CONTRACT LENGTH: two years 

  

CHILD SAFEGUARDING: 

Level 3:  the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff. 

 

ROLE PURPOSE  

As a member of the Senior Management Team (SMT) in Cambodia, the Director of Program Development and Quality (PDQ) is responsible for driving cross-functional engagement in the development and delivery of the Country Strategy Plan (CSP), developing annual plans and reporting on results. S/he is responsible for ensuring development and delivery of high quality, evidence-based, innovative programs for children, in all contexts, that contribute to Save the Children’s global Breakthroughs: Learn, Survive, Be Protected. The Director of PDQ ensures that a robust monitoring, evaluation, accountability and learning (MEAL) system is in place, that the country office engages in the collection and use of evidence and that this is shared across the global organization, and that reliable data is used for decision-making.  One key aspect of the role is ensuring capability building, mentoring and coaching of technical specialists in order to support program quality in line with global standards and key performance indicators. As a senior leader in the country office s/he plays a representational role with the government, donors, partners, peer agencies, SC Members and others.  The Director of PDQ supports strategic positioning with donors and partners and leads on project design to ensure that the country office strategy can be delivered in line with child rights programming principles. 

 

SCOPE OF ROLE: 

Reports to: Country Director 

 

Staff reporting to this position :Head of Evidence and Learning and MEAL specialists, Technical Specialists (Education, ECCD, Health & Nutritoin, Child Protection, Child Rights Governance, Child Poverty, Cross Cutting Themes); Partnership Specialist, Advocacy and Campaigns Advisor 

 

Role Dimensions: As one of the most senior staff in the Country Office, the Director of Program Development and Quality (PDQ) must demonstrate the qualities of agile leadership.  S/he plays a key role in defining and pursuing the strategic direction for Save the Children’s programs in Cambodia, ensuring the relevance, coherence, safety and impact of our programs for children in all contexts. This is a challenging role requiring an individual who can work with complexity and multiple tasks at one time.  It is essential that the Director of Program Development and Quality builds and maintains strong relationships across functions within the CO, including with team members from Operations, Award Management, Humanitarian, Advocacy and Finance, and s/he should lead by example in demonstrating this cross-functional collaboration. This role demands dedication to demonstrating outcomes for children, experience in integrated child rights programming and a highly motivated leader. S/he has specific oversight for ensuring that programs demonstrate thematic excellence in contributing to Save the Children’s three Breakthroughs for children, especially for the most deprived and marginalized: no child dies from preventable causes before their fifth birthday; all children learn from a quality basic education; and violence against children is no longer tolerated.  

 

KEY AREAS OF ACCOUNTABILITY :  

 

Strategy, Planning and Reporting (20%) 

  • Provide leadership, strategic vision and direction to the Cambodia country program by leading the development/updating of the Country Strategy Plan (CSP) that is in line with the global strategy, Ambition 2030, with child rights at the core of all programming and advocacy work. 

  • Lead the development/updating of the Child Rights Situation Analysis, including analysis of country context and taking into account child rights principles, ensuring participation and buy-in from all relevant staff, partners and other stakeholders as necessary 

  • Provide leadership on development of the Country Annual Plan, monitoring of progress against the plan, and completion of accurate, on-time Country Annual Report of outcomes and impact for children, aligned with the Global Results Framework. 

  • Facilitate the development and pursuit of thematic and cross-cutting strategic priorities in line with the CSP, including gender equality, to guide current and future SC programming and Humanitarian Strategies. 

  • Support ownership and commitment to the Country Office strategy by all staff and departments through clear communication, regular feedback on progress and engagement of all functions in updates. 

  • Participate in global discussions and working groups to represent country office, and the voice of children, in strategy design and policy development. 

  • Support change processes and roll-out new ways of working to improve achievement of the CSP. 

 

Program Design and Development (25%) 

  • In coordination with the Awards Management Team, review and position for opportunities that will drive the CSP. 

  • In consultation with the Country Director and Members, ensure technical engagement with donors to pre-position and prepare for opportunities, and engage in strategic positioning work directly as appropriate and pursue strategic priorities in programming and advocacy.  

  • Play a leading role in designing proposals, including: 

  • Alignment with our strategy and SC’s Theory of Change – innovating, building on and generating evidence, identifying strategic ways of partnering; supporting broader change in policy and practice 

  • Engaging with technical experts as needed to ensure high quality, evidence-based designs that draw on needs assessments, learning from past programs and child safeguarding principles; 

  • Ensuring partners are identified and appropriately engaged in program design, linking with Operations and Awards teams as need be for assessments, especially to strengthen gender sensitivity at design stage; 

  • Ensuring proposal designs and their budgets include robust MEAL plans that are aligned with the Global Results Framework (and therefore advance towards our Breakthroughs), incorporate Common Approaches as relevant, and build in critical learning questions. 

  • Ensuring the project budget will enable the project to be delivered as designed. 

  • Incorporating child and community participation into design, as relevant. 

 

Program Quality and Program Technical Excellence (20%) 

  • Build and lead a team of program technical experts needed to successfully deliver against the CSP and Theory of Change, and maintain working relationships with SC global, Member and regional technical advisors, procuring technical support as needed to support program and advocacy efforts, including during Emergencies.  

  • Ensure that program technical experts engage in larger communities of practice within and external to Save the Children, to link with the most relevant and evidence-based approaches (including Common Approaches). 

  • Ensure that child safeguarding and safe programming is embedded in program design and considered throughout implementation to ensure that we do all we can to ensure children in our programs are safe, in line with our child safeguarding policy. 

  • Ensure that program design and implementation addresses cross-cutting issues (gender, disability, resilience) and is responsive in a humanitarian context. 

  • Ensure that appropriate systems are in place to establish and maintain thematic coherence and cross-thematic integration around our strategic priorities (working groups, communications streams, etc). 

  • Ensure the country program delivers high quality, multi-sectoral programming in both development and humanitarian contexts (as appropriate), and responds to identified gaps, drawing on both internal and external resources to foster learning and continuous improvement.  

  • Monitor and advance technical and operational quality of programmes, including conducting regular field visits to provide feedback on quality benchmarks, soliciting inputs for design of new programs and collecting ideas for innovation. 

  • Work closely with the Director of Program Implementation and Director of Strategic Portfolio, Awards and Communciations to ensure Quality Framework standards are met, Key Performance Indicators improved, and procedures are followed throughout the project cycle and across the portfolio.   

  • Ensure technical experts proactively and regularly communicate planned requirements for program design, learning and implementation to relevant CO departments/functions, and actively engage and participate in national dialogue, working groups and with thematic stakeholders and partners. 

 

Monitoring, Evaluation, Accountability, Learning (MEAL) and Knowledge management (15%) 

  • Foster a functional interface between MEAL and Project teams for data quality, systems for reflection, interpretation and action planning.  

  • Oversee a monitoring system that provides timely and accurate project results by embedding MEAL across program implementation. This requires ensuring effective collaboration across MEAL staff, Technical Specialists, Technical Advisors and program implementation teams to develop logframes, indicators, implementation plans, quality benchmarks, monitoring and evaluation frameworks and related tools. 

  • Identify concrete systems and mechanisms to cultivate a culture of learning, reflection and continuous improvement and provide leadership to ensure their uptake and roll out across SC in Cambodia.  

  • Define and pursue CO and project-specific learning agendas and ensure the research, evaluation and policy work of the Country Office contributes to generation of evidence for development and improvement of Common Approaches, sound decision making and policy influencing internally and externally. 

  • Develop and roll out CO Knowledge Management systems to support adaptive programming and innovation that improves outcomes for children and ensure CO learning feeds into Global Knowledge Management systems, Global Themes, members and external stakeholders. 

  • Lead programme quality improvements by monitoring and improving Programme KPI performance, including resourcing and conducting high-quality evaluations to demonstrate outcomes and impact and ensuring that accountability mechanisms are in place for all projects so that identified actions are resolved, with critical issues escalated to senior management. 

 

Advocacy, Campaigns, Media and External Representation (5%) 

  • Ensure the development and execution of country office advocacy strategy and annual plans that link to the CSP, with clear objectives and deliverables.  

  • Represent Save the Children externally as part of advocacy and networking, including with high level government officials, donors, civil society actors, partners, and other stakeholders to build relationships to facilitate achievement of CSP strategic goals and success of our projects for children. 

  • Work closely with the communications team to develop and implement media strategies to support Save the Children’s visibility and achievement of the CSP and Campaign objectives. 

  • Mentor thematic team members in building their advocacy and representation skills, and provide coaching around specific events/ issues. 

 

Partnership (5%) 

  • Ensure that SC has a clear partnership strategy and that systems and guidelines are in place (that reflects SCI Theory of Change) to make it operational across departments.  

  • Play a leading role in identifying nurturing and strengthening strategic partnerships with local and international civil society organizations, NGOs, governments etc., in advancing the country and global strategy to inspire our three breakthroughs for the most deprived and marginalised children. 

  • Provide technical support and capability building to implementing and strategic partners.  

 

Team management, Mentorship, and Development (10%)  

  • Ensure appropriate staffing of Program Development and Quality team, and engagement of additional technical support when needed to deliver quality project design and delivery. 

  • Ensure that all PDQ staff understand and are able to perform their role in delivering first-class, quality programs for children in both development and emergency contexts through effective onboarding and clear workplans. 

  • Manage individual and team performance using principles of leadership agility, and Save the Children’s performance management system. 

  • Ensure that staff proactively build and maintain technical, managerial and leadership skills, including competencies in child rights programming, child safeguarding and Common Approaches, providing coaching opportunities when needed. 

  • Establish and maintain a culture of teamwork, participation, and accountability, including regular team and individual meetings, mechanisms for cross department coordination and collaboration, and norms and practices that are results driven. 

  

Child Safeguarding responsibilities 

Support the Country Director in providing overall leadership, oversight and monitoring to the implementation of the Child Safeguarding Policy, with an emphasis on maintaining current successes as well as addressing key gaps identified in the annual child safeguarding self-audit  

 

SKILLS AND BEHAVIOURS  

Accountability: 

  • Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values 

  • Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved 

Ambition: 

  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same 

  • Widely shares their personal vision for Save the Children, engages and motivates others 

  • Future orientated, thinks strategically 

Collaboration: 

  • Builds and maintains effective relationships, within their team and across other functional teams, as well as members and external partners and supporters 

  • Values diversity, sees it as a source of competitive strength 

  • Approachable, good listener, easy to talk to 

Creativity: 

  • Develops and encourages new and innovative solutions 

  • Willing to take disciplined risks  

Integrity: 

  • Honest, encourages openness and transparencyWilling and able to comply to policies regarding fraud, child safeguarding and professional conduct 

QUALIFICATIONS   

  • Masters degree or its equivalent in years of experience in relevant social sciences, development studies, human rights or other relevant sector (especially in Child Development or Community Development), human rights, NGO management or equivalent fields. 

 

EXPERIENCE AND SKILLS 

Essential 

  • Minimum of seven years progressive senior management and/ or development experience, including experience designing and implementing programs for children 

  • Experience in one or more of the Save the Children priority sectors: education, protection, child rights governance, child poverty, health and nutrition, and emergencies.  

  • Understanding of advocacy, policy, and government systems in Cambodia, and particular experience with child rights programming, including UNCRC. 

  • Proven excellence in leading a team, being a team player, and leadership in an international organisation.  

  • An appreciation and understanding of the issues concerning the NGO sector in Cambodia, both development and humanitarian; previous experience working in Asia is a plus.   

  • Demonstrated knowledge of children’s issues, rights-based program approaches, and child safeguarding principles. 

  • Strong skills and proven experience in leading strategic planning, change management and program management processes; also from the knowledge and learning perspective. 

  • Strong skills and proven experience in new program development, project design and proposal writing with corporate, foundations and/or institutional donors. 

  • Able to work well under pressure and deadlines  

  • Excellent listening, inter-personal, communication and networking skills; proven experience and effectiveness working across functional teams and in a matrixed structure; and an ability to work with diverse populations. 

  • High level of self-awareness and willingness to take feedback for growth and self-development. 

  • Proven expertise in developing and managing Monitoring Evaluation Accountability and Learning systems, and overseeing baselines/evaluations. 

  • Credibility to lobby, influence and represent Save the Children at all levels 

Desireable 

  • Strong skills in training, capacity building, coaching, problem solving and mentoring teams/staff members throughout project cycle management. 

  • Demonstrated skills in designing and carrying out qualitative and quantitative research and using research to inform program design and advocacy.  

  • Demonstrated capacity to design innovative and high impact programs, and leveraging project results towards broader systemic impact. 

  • Excellent analytical skills.  

  • Effective negotiator, with the ability to positively influence cross departmental and cross sector work 

  • Fluency in written and spoken English, Khmer would be an advantage 

Additional job responsibilities 

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience. 

Equal Opportunities  

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures. 

 

Child Safeguarding: 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse. 

 

Health and Safety 

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures. 

 

JD written by: Steve Cooke 

Date: December 2018             

JD agreed by: Elizabeth Pearce 

Date: December 2018 

Updated By: 

Date: 

Evaluated: 

Date: 

 

 

 

Location: Cambodia

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Closing date: Sunday 13 January 2019

All jobs close at midnight UK time on the date specified

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